Privacy Policy

Last updated 31/03/2026

1. Introduction

Welcome to Pottery at the Pub ("we", "us", "our"). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://potteryatthepub.co.uk/) or engage with our services, such as booking workshops or contacting us.

2. Who We Are

Pottery at the Pub provides pottery workshops hosted in local venues and pubs, offering creative, social experiences for individuals and groups.

For data protection purposes, we are the data controller of your personal information.

3. What Data We Collect

We may collect and process the following personal data:

a) Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Booking details (event, date, preferences)
  • Any information you include in messages or enquiries

b) Automatically collected data:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and usage data

c) Booking & payment data

We use Stripe to securely process payments. When you make a booking, your payment details are handled directly by Stripe and are not stored on our servers. Stripe may collect and process your personal data in accordance with their privacy policy: https://stripe.com/gb/privacy

4. How We Use Your Data

We use your information to:

  • Process bookings and manage events
  • Communicate with you about your booking or enquiry
  • Provide customer support
  • Improve our website and services
  • Send updates or marketing communications (only where you have consented)

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract - to fulfil bookings and provide services
  • Legitimate interests - to operate and improve our business
  • Consent - for marketing communications and non-essential cookies
  • Legal obligation - where required by law

6. Sharing Your Data

We may share your data with:

  • Event venues or partners hosting workshops (only where necessary)
  • Booking platforms (e.g. ticketing providers)
  • Payment processors
  • IT and website service providers

We do not sell your personal data.

7. Data Retention

We only keep your personal data for as long as necessary:

  • Booking records: up to 6 years (for accounting/legal purposes)
  • Marketing data: until you withdraw consent
  • General enquiries: up to 12 months

8. Cookies

Our website may use cookies to enhance your experience and analyse usage.

Cookies may include:

  • Essential cookies - required for website functionality
  • Analytics cookies - to understand how visitors use the site
  • Marketing cookies - for advertising (if applicable)

You can control cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

10. Data Security

We take appropriate security measures to protect your data from loss, misuse, or unauthorised access.

11. Third-Party Links

Our website may contain links to third-party websites (e.g. booking platforms or partner venues). We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please get in touch.